Terms & Conditions

1. Definitions

In these terms and conditions, the words and expressions below have the following meanings:

1.1 “Conditions“ means these terms and conditions
1.2 “Website” means  www.taiwan-lantern.com
1.3 “Product(s)” means any Taiwan-Lantern product(s)
1.4 “We”, “us” and “our” means Taiwan-Lantern
1.5 “You” and “your” means the customer

2. Orders

2.1 All orders that you place on the Website will be subject to acceptance in accordance with these terms and conditions.

2.2 Orders done at the Website are only for private use and are not intended for further resale. You can order online 24 hours a day. We handle orders weekdays, Monday to Friday, within working hours. Orders made outside this period will be handled on the next working day.

2.3 You choose the Products you would like and place them in the shopping bag. As a last step before your purchase you will see a summary of your order. You are responsible for checking and confirming you are satisfied that all details and aspects of your order are correct and suitable for your requirements and specifications, including measurements, dimensions, product features, access and delivery.

2.4 We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of: our withdrawing any Product from this Website regardless of whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

2.5 To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under Dutch law you must: be over 18 years of age; register by providing your real name, phone number, email address, payment details and other requested information; provide a valid delivery address; and pay using a valid credit or debit card issued by a bank acceptable to us.

3. Prices & Payment

3.1 All prices displayed on the Website are in Euro (EUR), inclusive VAT (taxes within the European Union). Please note that shipping costs are not included in displayed prices, this will be added in the check-out process.

3.2 All prices are correct at the time of writing but may change due to inadvertent administrative errors or circumstances beyond our control. We reserve the right to change the price of any items on the website at any time.

3.3 We may not be able to process VAT refunds for international customers.

3.4 You may pay using Visa, MasterCard, American Express and PayPal. You confirm that the credit or debit card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. There are no additional charges for using credit or debit cards. The total amount you pay is the same regardless of the payment method.

4. Delivery

4.1 Our products can be shipped worldwide directly from our office in Amsterdam, the Netherlands.

*4.2 Shipping cost list, including insurance.

4.3 Products must be carefully checked at time of delivery and signed for by an adult. Any defect or damage must be reported to us at info@taiwanlantern.com immediately or the latest within 24 hours from the date of received delivery. Failure to do so may invalidate any claim.

4.4 We will not be liable for the delay in installation caused by late or failed delivery of your items. The delivery lead time quoted in your order confirmation is an approximation only and given in good faith. We therefore recommend that decorators are not booked in advance of you receiving your goods.

4.5 Import Duty: Order delivered outside the European Union may incur import duties and taxes. These charges vary from country to country. As you will be responsible for any charges, we kindly recommend you check with your local customs office for further information.

5. Returns & Cancellations

5.1 Because of the made-to-order or bespoke nature of our work, we are not able to accept returns or offer exchanges.

5.2 If you need to amend or cancel your order, you may only do so by contacting us up to 48 hours after you have placed your order. No cancellations and amendments will be accepted after the above grace periods. No cancellations and amendment will be accepted on rush orders.

6. Warranty & Defect

6.1 We warrants that the Products will be free from defects in material and workmanship under normal use for one year after date of purchase (Not installation).

6.2 In order to recover under this limited warranty, you must make claim in writing to Us at info@taiwan-lantern.com within 2 days of occurrence. A claim from you shall include a description of the defect and be accompanied by the necessary and relevant documentation, including information on the order number and photos documenting the defect.

6.3 We reserves the right, before having any obligation under this limited warranty, to inspect the damaged product, and all costs of shipping for inspection shall be borne solely by the customer.

6.4 We, at our option, shall repair or replace the defective unit covered by this warranty. In order to keep this limited warranty in effect, the product must have been handled and used as prescribed.

6.5 This warranty does not cover:

• Damage caused by wear and tear
• Damage caused by improper cleaning solutions or methods
• Damage caused by improper installation or assembly by the customer or customer’s agent 
• Damage to our Products, parts of our Products, caused by improper use of light bulbs
• Damage caused by exposure to weather or improper environment
• Changes in the appearance of the hand made finishes or un-lacquered finished. These are meant to age in appearance 
• Any costs of installation, removal or re-installation
• Restoration or repair work
• Any parts purchased separate from our Products

7. Damages

7.1 On delivery, please check the Products carefully for any possible defects. If you believe that any of our Products may be defective or of unsatisfactory quality, please contact us on info@taiwan-lantern.com at your earliest convenience or the latest within 24 hours from the date of received delivery.

7.2 If damage has occurred in shipping, all packaging must be retained by receiver. Failure to do so may invalidate any claim.

7.3 We will need to investigate your claim before we are able to process a return for the damaged goods, so please refrain from carrying out any work on said products prior to our inspection. Please note that We may not be liable if this request is not adhered to.

7.4 We ask that you take reasonable care of the Products while your claim is being investigated. Please do not return any Products which you believe may be defective before contacting us.

8. Product liability

8.1. We shall in no event be liable for any indirect or consequential loss or damage, including but not limited to loss of profit, operating loss, loss of goodwill and loss of any contract.

8.2. Our total and aggregate liability under or in connection with any purchase order shall in no event exceed the invoiced amount of such purchase order.

9. Product colors & Unique features

9.1 Every effort is made to ensure that the Products we supply correspond as closely as possible to the samples displayed online, but there may be variations because natural materials have unique characteristics. No responsibility can be accepted for these variations, which all add to the uniqueness of our Products, including but not limited to the following:

9.2 All our products are handmade and made-to-order, so there may be pattern and color variations from batch to batch. We recommend ordering all the Products you’ll need in one go. 

9.3 Wood grain: Our Products are designed to highlight the natural beauty of wood and will often show interesting features such as knots, grain shading and medullary rays where wood is cut across the grain. These will often vary so that no two Products are the same and yours is truly unique.

9.4 We make every effort to display the colors of Products shown on the Website as accurately as possible. However, due to variations in monitors, we cannot guarantee that your display of color will be accurate.

10. Care Guide of Product

10.1 All our products are designed for domestic use only.

10.2 We advise not to use light bulbs over 40 Watts. LED bulbs are always recommended as they radiate minimal heat.

10.3 The color of the lanterns can be altered by daylight over time. We recommend that it is positioned away from direct sunlight and heat to help maintain the color.

10.4 To clean the lanterns: use a gentle sweeping motion vertically from top to bottom with a dry microfibre cloth or soft brush.

11. Ownership

This Website is an official website of Taiwan-Lantern. The copyright and the database rights are owned by Ju Ju Trading VOF. The Website and all intellectual property rights (including but not limited to rights in the website as a database) in its text, design, graphics, and the selection, organisation and arrangement thereof, together with the Taiwan-Lantern logo, belong to Ju Ju Trading VOF.

12. Limited license & Restrictions

12.1 You acknowledge and agree that the material and content contained on the Website is made available to you for your personal and non-commercial use, and that you may only download such material and content for the sole purpose of using the Website to a single, personal computer.

12.2 You acknowledge and agree that any other use of the material and content of the Website is strictly prohibited and you agree that it is strictly prohibited to (or to assist or facilitate any third party to) copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create derivative works of material and/or content from the Website without our written permission and that any of the above is a violation of our intellectual property rights.

13. Data protection & Privacy

13.1 We will respect the privacy of your personal data and will comply with all relevant and current data protection legislation. To proceed with your order, we need to process and store your data, and provide your data to third parties who are directly involved with your order e.g. our couriers. By placing an order with us, you agree to your data being processed by Taiwan-Lantern and its couriers.

13.2 The purchase area of our Website is fully secure. We utilise industry-standard SSL (Secure Sockets Layer) technology to guarantee a safe and secure shopping environment. All sensitive information such as credit card details, names and addresses are encrypted. This means that information passed between your computer and our Website cannot be read, even in the event it is intercepted by someone else.

14. Amendments to these Terms & Conditions

We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use the Website. Your continued use of the Website shall signify your acceptance to be bound by the latest terms and conditions.

15. General

The website www.taiwan-lantern.com is operated and owned by Ju Ju Trading VOF.
Our address, and where all communications can be addressed to us, is at Taiwan-Lantern Head Office, Esplanade de Meer 155, 1098WJ Amaterdam
Company registered in Netherlands No. 7375968. VAT No. 102198936.